FREQUENTLY ASKED QUESTIONS

 

How can I get my tickets after I made a purchase? 
You can either pick up the tickets or be delivered. 

  • Delivery only in Brazil (free delivery in Rio de Janeiro, R$50 other places).
  • Free Delivery at your hotel in Rio de Janeiro is also possible starting February 17, 2017.
  • Pick up at our store starting February 17, 2017 – 1 week before the carnival and during the carnival. Open hours: 9h00 – 22h00.

What is the minimum age allowed for children?
Limit of age doesn't exist for children's access to the Sambadrome as long as they are accompanied by their parents.

 

Do children need to pay for entry?
Starting from the age of 5 (five) children should carry regular tickets.

 

What is allowed to be carried in a thermal bag?
Anyone can take up to 2 (two) plastic vessels of 500 ml containing liquids (water, juice, soft drink or beer) and up to 2 (two) food items (fruits, sandwiches and so on). It is forbidden to enter with a coolbox, bottles, bags, weapons and cutting objects.

 

Is there a specific area for disabled people in the Sambadrome?
There are two specific areas for physically disabled people: 
First Area : next to Apoteose Square, after the individual chairs of Sector 13, 270 places are available for disabled people with the right to bring companions (These tickets are free and distributed by the Disabled Association / Riotur / City Hall. You have to deal directly with these institutions). 
Second Area : next to Sector 4 of Sambadrome, there is a capacity for 25 disabled people and their respective companions, but this ticket must be bought.

 

At what time are the gates open?
At 5:00 in the afternoon.