TERMS AND CONDITIONS

We are an official reseller of the 2017 Carnival with Rio Samba Carnival and the carnival organisation LIESA.

Purchasing any item from us, Rio Carnival Tickets (hereinafter riocarnivaltickets.com) you are accepting and are bound by the following Terms and Conditions of Sales which serve as a contract between Riocarnivaltickets.com and you (the client). By buying directly from us, we will be responsible for all your orders and purchases and act as your first point of contact for all your queries and questions.

Prices

Our prices are subject to change without prior notice. Product prices fluctuate according to several reasons including but not limited to exchange rates, seasonal promotions etc. Although you can see our prices in the currency of your preference, you will be paying to us, as a Brazilian legal entity, in Brazilian currency. Clients accept the final bill shown in Brazilian Real (BRL) on the last page of purchase and any refund is applicable in Brazilian Real on the basis of the final Brazilian Real value paid.

Payment

The payment procedure is made under a secure environment (SSL / HTTPS). The credit card data is sent to the card administration company. You may choose to pay with Paypal or Itau Shopline (an authorized and official Brazilian payment processor).
Riocarnivaltickets.com does not have access or store any information regarding the buyer nor the credit card.
At the end of the transaction, the client accepts these Terms and Conditions.
Riocarnivaltickets.com is not responsible for occasional payment or errors during the purchase on the credit card administration website. Riocarnivaltickets.com does not have the information regarding the reason of the cancellation.

Cancellations and Refund Policy

We reserve the right to cancel any item due to unforeseen reasons. In this unlikely event, we guarantee a full refund for all cancelled items, which will be processed to the same credit card/PayPal used for the purchase.
Once having cancelled the purchase, the client will be informed by email and the information will appear on the clients personal page.

No refund will be applicable in case of no show or no use of our services.

Communications & Instructions

We provide customer services in Portuguese and English. Requests and instructions given in any other language might not be taken into consideration. Instructions have to be given by e-mail from the same email address you purchased your tickets.  Attachments are disregarded, except for communications regarding authorization forms, copies of documents or when expressly requested by us.

Documents

The client is entirely responsible for legal and sanitary arrangements for entering Brazil. In case of not filling the customs exigency, the client will not be eligible for a refund.